This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and informs you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and definitions
Interpretation
Words with initial capital letters have meanings defined below. Those definitions apply whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as "the Company", "We", "Us", or "Our") refers to the operator of the trade name Soluciones Kenko, located at 890-A Marina Vallarta, Zapopan, Jalisco 45140, México.
- Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its many uses.
- Country refers to: Mexico.
- Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
- Personal Data (or "Personal Information") means any information relating to an identified or identifiable individual. We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Soluciones Kenko, accessible from https://www.solucioneskenko.com.
- You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and using your personal data
Types of data collected
Information you provide
If you use our contact form or other channels we make available, we may collect information such as your name, email address, company or organization (if you provide it), the service you are interested in, and the content of your message.
Automatically collected data (infrastructure)
The Website is hosted on infrastructure providers (for example, a hosting platform). Those providers may generate technical logs that can include IP address, browser type, date and time of the request, and pages requested. We do not deploy third-party web analytics or advertising pixels on this site to profile visitors.
Cookies and similar technologies
We do not use analytics, advertising, or remarketing cookies that we control on this site. We also do not load third-party audience measurement or remarketing scripts on the public pages described here.
Your browser may store data according to site settings and third parties involved in delivering content (for example, web fonts loaded from third-party domains). You can manage cookies and storage in your browser settings.
Hosting or content delivery networks may set cookies or technical identifiers needed to operate the service; refer to your hosting provider's documentation for details. If we introduce non-essential cookies in the future, we will update this Policy and, where required by law, obtain your consent.
Use of your personal data
The Company may use Personal Data for the following purposes:
- To respond to inquiries submitted through the contact form or other channels we specify.
- To operate, maintain, and secure the Website (including security and fraud prevention where applicable).
- To comply with legal obligations and defend our rights in legitimate proceedings.
- To communicate with you about your inquiry or business relationship, and where required by law, to send commercial communications with your consent.
Processors and service providers
We may share data with vendors that process information on our behalf under appropriate instructions, for example: storage and processing with our backend provider (e.g. Convex), synchronization of contact details with our CRM tool (e.g. HubSpot) when you submit the contact form, and our Website hosting provider. These vendors should use the data only to provide those services, except where required by law.
Other situations
- In connection with corporate transactions (merger, sale of assets, etc.), with notice as required by law.
- When required by law or competent authorities.
- With your consent for additional purposes we disclose to you.
Retention of your personal data
The Company will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, and to comply with legal obligations, resolve disputes, and enforce our agreements.
- Contact form inquiries: as long as needed to respond and manage follow-up for commercial or project purposes, plus additional periods for compliance, legal defense, or secure backup, unless you request deletion and we have no legal obligation to retain the data.
- Hosting technical logs: in accordance with our hosting provider's policies and security and diagnostic needs.
Where possible, we apply shorter retention periods and reduce identifiability. When retention periods expire, we delete or anonymize data securely; residual copies in backups may persist for a limited time per our backup schedule.
Transfer of your personal data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. That means this information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
Where applicable law requires, we ensure that international transfers of your Personal Data are subject to appropriate safeguards and supplementary measures when appropriate.
Delete your personal data
You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. You may update, amend, or delete your information by contacting us. We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of your personal data
Business transactions
If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
Other legal requirements
The Company may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security of your personal data
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Children's privacy
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under 16 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
Links to other websites
Our Service may contain links to other websites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this privacy policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where appropriate, by email and/or a prominent notice on our Service, and update the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
Contact us
If you have any questions about this Privacy Policy, you can contact us:
By email: contacto@solucioneskenko.com
Phone: +52 477 724 7186 · Address: 890-A Marina Vallarta, Zapopan, Jalisco 45140, México